Frequently Asked Questions

Questions about Sign-In Partner (Securekey Concierge) and GCKEY

What is a Sign-In Partner?

A Sign-In Partner login allows users to securely sign into their online NSLSC account using login information they may already have with a participating financial institution (i.e. card number and password).

Full list of partners:

  • Affinity Credit Union
  • Alberta Treasury Branches
  • BMO Financial Group
  • CIBC Canadian Imperial Bank of Commerce
  • Conexus Credit Union
  • Desjardins Group
  • National Bank of Canada
  • RBC Royal Bank
  • Scotiabank
  • Servus Credit Union
  • Tangerine
  • TD Bank Group
  • Vancity
  • Simplii Financial

For more information about Sign-In Partner (Securekey Concierge), visit your Financial Institution that you used for your credentials, or visit SecureKey Concierge.

What is a GCKey?

GCKey is a unique login solution that allows users to communicate securely with online enabled government programs and services. GCKey is offered as an alternative option for users who cannot or choose not to log in to their NSLSC online account using their financial institution’s login process.

For more information about GCKey including how to contact them, visit the Government of Canada website.

Questions about Registering for a National Student Loans Service Centre (NSLSC) account

Why do I have to register for a NSLSC account?

Registering will ensure that your personal information is protected and that you have secure access to online loan information and services through your NSLSC account.

Once you are registered, you will be able to manage your student funding online.

I did not receive a welcome email. How do I register?

If you have not received an email from the National Student Loans Service Centre, click Register and follow the instructions on the page.

How do I retrieve my GCKey User ID and/or Password?

If you have forgotten an existing GCKey user ID, you will need to create a new one. Visit GCKey to retrieve or create a new User ID and/or Password.

Who do I contact if I am having issues with the NSLSC account registration?

If you experience issues during the registration process with GCKey, visit GCKey for assistance. If you are experiencing issues during the registration process with your Sign-In Partner, contact your Sign-In Partner for assistance.

If you are still not able to register, please contact the National Student Loans Service Centre.

I already have an online account. Why do I have to register again?

The NSLSC is now using the Government of Canada’s cyber authentication process to register users. To continue accessing your grant/loan details online, all users must now register using GCKey or Secure Key.

Are there any technical requirements I need to know about before registering with the NSLSC?

  • You must protect your personal information. We recommend that you sign out, clear your browser’s cache and close down your browser after you finish your online session.
  • You must have cookies enabled in your browser. If cookies are disabled in your browser's security settings, you will have trouble signing in and you will not be able to use the NSLSC Account. For instructions on how to enable cookies, please refer to the information you can access from the Help icon on your browser menu bar.
  • To use the NSLSC Account, you must have access to a modern Web browser such as Internet Explorer (version 11 or newer), Edge, Chrome, Firefox and/or Safari (version 5 or newer). We also support browsers for all 3 mobile operating systems. In addition, you must ensure that JavaScript is enabled to load the application. Please make sure to update your browser and/or settings before using the NSLSC Account.

Questions about the Master Student Financial Assistance Agreement (MSFAA)

How do I get my MSFAA number?

To register, you will need your Social Insurance Number (SIN) as well as the MSFAA number, which is provided by your province or territory of issue. Please contact the Province/Territory where you applied for funding to obtain your MSFAA number.

Why do I need to complete my MSFAA online?

By completing your MSFAA online, you avoid the hassle of having to mail your MSFAA to us. It is faster as the process only takes 5 -10 minutes, and you ensure that there are no issues or delays in receiving your student funding.

Why do I need to provide my banking information as part of my MSFAA?

By providing your banking information, you will ensure that you receive your student funding directly in your bank account.

I timed out and did not finish my MSFAA online. What should I do now?

You will need to start the process again. It will take approximately 5-10 minutes to complete.

Questions about the Secure Access Code (SAC)

How do I get a SAC?

During the registration process you will be asked to generate the SAC. You will receive the SAC by email only. Get started with SAC.

Why do I need a SAC?

The SAC, along with your Social Insurance Number (SIN) and Date of Birth (DOB) is required to validate your identity and is an essential step in registering for an account with the NSLSC.

What do I do if my SAC expires?

For security reasons, the SAC is only valid for one hour. If your code expires, you will need to generate another code.

If this happens when you are on the web page where you are able to re-enter the SAC, then please use the button that allows you to request a new SAC.

If the link in your email has expired, then you will need to start the registration process again.

Questions about the National Student Loans Service Centre (NSLSC) On-Line Services

Can I use NSLSC On-Line Services for loans administered by my financial institution?

No. If you hold any student loans that are administered by a financial institution you will need to contact your financial institution for information about those loans.

How can I make sure my information is secure once I have left the NSLSC On-Line Services?

If you leave your computer on after completing your transactions with the NSLSC On-Line Services, be sure to sign out, clear the cache, and close and re-open the browser to eliminate copies of Web pages that may have been stored on your computer's hard drive.

For more information, see Security and Privacy.