The National Student Loans Service Centre is excited to announce the launch of our newly redesigned website with new features.
The GCKey Sign In Process Has Changed
For more information, read the following questions and answers:
Why have you added security questions to the sign-in process?
The Government of Canada (GC) takes privacy and security very seriously. This additional step helps validate your identity when you login to GC systems.
Where are these questions taken from?
The questions are randomly selected from the five questions you entered when you first registered to our systems.
What happens if I get the answers wrong?
You get three attempts at answering the questions. If you are unsuccessful, your account will be locked and you will be provided with a number to contact for assistance. Most transactions, including applying for RAP, can also be done retroactively. You can contact us in the coming weeks if you can’t get the phone line or access your online account.
Once you answer your security questions, you can now register for multi-factor authentication:
What is multi-factor authentication?
Multi-factor authentication helps confirm your identity and protect your personal information for when logging in to your NSLSC account. It is an alternative security feature to help prevent unauthorized access to your account. This opt-in service is for GCKey users at this time.
How does the multi-factor authentication process work? Is it mandatory?
At this time, the multi-factor authentication registration is not mandatory. GCKey users have the option to register for multi-factor authentication. To enroll, you must successfully respond to your existing security questions. You will then need to provide a smartphone or a landline phone number. A security code will be sent to that number via SMS or voice message. You will then be required to enter the security code to confirm your identity. Once confirmed, you will have access to NSLSC account.
After enrolling, you will have to enter a new security code each time you access NSLSC with GCKey.
Alternatively, you can register MFA by using an authenticator app (free of charge) that generates a security code, also called “time-based one-time password” (TOTP). Once the app is installed, you will be prompted to scan a QR code through the authenticator app, or you can choose to manually enter a code provided on the screen. The authenticator app will automatically scan the QR code and add the NSLSC account.
What should I do if I have been locked out of my account?
If your account is locked due to entering the wrong multi-factor authentication security code or requesting it too many times, please contact the Registration and Authentication Help Desk at 1-866-279-5238. The hours of operation are from 8:30 a.m. to 4:30 p.m. local time, Monday to Friday, except civic holidays.
Can I disable the multi-factor authentication feature?
A reset option is available if you:
- lost your device
- got your device stolen
- changed your phone number
- no longer want multi-factor authentication
For additional questions on multi-factor authentication, please contact the Registration and Authentication Help Desk at 1-866-279-5238.
School year 2020-21 support for post-secondary students
Changes to Canada Student Grants and Loans have been introduced so students facing financial challenges from COVID-19 can access and afford post-secondary education. These new measures have come into effect on August 1, 2020 and are available to students for one year.
For more details, go to Canada.ca.
New Videos Out Now!
Whether you are just starting on your post-secondary journey, or transitioning to repayment, we are here to support you with helpful tips and tools to make you feel more confident about your financial future. Check us out on YouTube.
Have a question? We have answers!
Use the Instant Answers function at the bottom of the page for general questions about your student loan(s). If we don’t have the answer you’re looking for, you can connect with a live agent. Our agents are available to chat with you in real time Monday to Friday, from 8:00am to 8:00pm your local time.
Your Repayment Assistance Plan (RAP) Details All In One Place
Your new and improved Loan Details page includes a summary of RAP details for easy reference.
Loan Statement Update
Wondering how your payments are applied to your student loan(s)? If you have a federal and provincial portion on your student loan(s), you are now able to view how each payment and interest is applied!
If you are set up to receive communications by mail, log in to your secure NSLSC.ca account to update your communication preference to email today.
Customizing your Payment Terms just got easier!
You can now customize the payment terms of your full-time student loan(s) online, even if you are behind on payments. If you want to see what other repayment terms may fit your budget better, you can now do this through your secure NSLSC.ca account.
Behind on Payments?
If you need help making your loan payments, the updated Virtual Repayment Counsellor can advise full-time student loan borrowers with past due payments what repayment options are available to help bring their loan(s) back into good standing. Log in to your secure NSLSC.ca account and select this feature under the More Information section on your Dashboard.
Do you have your mobile number on your profile?
Let us know whether the phone number(s) you have on your profile is your mobile number or home phone. Log in to your secure NSLSC.ca account and select My Profile in the My Account drop down menu to update. If you do not have your mobile number on your profile, make sure to add it so it’s easier for us to stay in touch!
We’re making it easier for you to connect with our agents! If you have any general questions about student loan(s) and can’t find the answers on the NSLSC website, send them to us through the new online chat channel. Our agents are available to chat with you in real time Monday to Friday, from 8:00am to 8:00pm your local time.
Medical and Parental Leave
Effective October 1, 2020, the Government of Canada introduced a new Medical and Parental Leave for students taking temporary leave from their studies for medical or parental reasons, including mental health reasons. It offers interest and payment-free for six-month periods, up to a maximum of 18 consecutive months. For more information and/or to see if you are eligible for the Medical and Parental Leave, visit Canada.ca.
Your Funding Details All in One Place
Your new and improved Dashboard now includes a summary of all your funding details for a quick view when you need it. Log in to your secure NSLSC.ca account to check out the new dashboard!
Managing Your Money
It is always the right time to start thinking about your finances. Visit our new Managing Your Money page for some tips to help you create or stick to a budget. This will help set you up for success when it comes time to repay your student loan(s).
Customize Your Payment Terms Online
Changing your student loan repayment terms has never been easier! If you have a full-time loan that is up-to-date, and you want to change your monthly payment amount or simply see what other repayment terms may fit your situation better, you can now do this through your NSLSC account. No more calling the NSLSC, no more paper forms, simply log in and update your repayment terms with a click of a button.
Virtual Repayment Counsellor
Entering Repayment? If you have a full-time loan, you have a Virtual Repayment Counsellor to advise what debt management benefits are available to you.
Make a Payment Online
Making payments on your student loan is now easier than ever. Log in to make a payment using the banking information on your NSLSC account.
If you are a full-time student, you can now view the status of your funding request anytime with the new Funding Tracker available when you log in to your NSLSC account.
Making payments on your student loan can be quick and easy. You can now set up Pre-Authorized Debit when you log in to your NSLSC account to make your student loan payments virtually effortless.
New Registration Process
In April 2018, the NSLSC launched a new registration and log in process using the Government of Canada’s authentication process for students who were required to complete a Master Student Financial Assistance Agreement (MSFAA).
This is now available to all NSLSC users and is required to access your online account going forward. The registration process includes setting up a new username and password with GCKey or using your financial institution log in with SecureKey. Start your registration now.
Electronic Master Student Financial Assistance Agreement (MSFAA) for Part-Time Students
Both full-time and part-time students can now complete the process electronically.
You can now easily update your contact details and banking information online. Log in to explore the new and improved NSLSC website.
We hope you will find it easier to navigate and find what you are looking for quickly and efficiently.