What's New

The National Student Loans Service Centre is excited to announce the launch of our newly redesigned website with new features.

The GCKey Sign In Process Has Changed 

For more information, read the following questions and answers:

Why have you added security questions to the sign-in process?
The Government of Canada (GC) takes privacy and security very seriously. This additional step helps validate your identity when you login to GC systems.

Where are these questions taken from?
The questions are randomly selected from the five questions you entered when you first registered to our systems.

What happens if I get the answers wrong?
You get three attempts at answering the questions. If you are unsuccessful, your account will be locked.

Help! My account is locked.
Once you confirm your username and password on the GCKey Sign In page, you will be able to complete a simple authentication process offered at the top of the Security Question and Answer page. Alternatively, you can get assistance by phone.

What is the telephone number for assistance with authentication?
The contact center is experiencing a high level of calls, which may lead to longer than usual wait times. You can reach the Registration and Authentication call centre at 1-866-279-5238 – or once you confirm your username and password on the GCKey Sign In page, you will be able to complete a simple authentication process offered at the top of the Security Question and Answer page to reset your access.
 

COVID-19

School year 2020-21 support for post-secondary students

Changes to Canada Student Grants and Loans have been introduced so students facing financial challenges from COVID-19 can access and afford post-secondary education. Pending government approvals, these new measures will come into effect on August 1, 2020 and be available to students for one year.

For more details, go to Canada.ca.

Canada Emergency Student Benefit

If you are a post-secondary student or a recent graduate and are unable to find work because of COVID-19, the Canada Emergency Student Benefit (CESB) could provide you with support between May and August 2020. 

For more details, go to Canada.ca.

Suspension of payments and interest until September 30, 2020

The following measures are being put in place to support student loan borrowers during COVID-19:

  • Student loan repayment will be suspended until September 30, 2020:
    • If you are registered for pre-authorized debit, they will be automatically stopped so you do not have to do anything.
    • If you are making payments by cheque or other means, you are not required to make payments during the suspension period.
    • If you have set up automatic loan payments through your bank, you will need to pause or cancel these payments.
    • If you want to continue making payments on your loan, you may do so by logging in to your secure NSLSC account and using the Make a Payment option or through online banking.
  • Interest will not be charged to borrowers on their student loans from March 30, 2020 to September 30, 2020.

If your loan was issued by NL, NB, ON, SK or BC, this applies to both the federal and provincial portions of your student loan.

If your loan was issued by PEI, NS, AB or MB, NSLSC only administers the federal portion of your loan, and therefore, this applies to your Canada Student Loan only. However, your province may already have announced similar measures for the provincial portion of your loan; please contact the issuing province for more information.

Note: It may take some time for these measures to be applied to your NSLSC online account. As such, your student loan account may temporarily reflect incorrect information.

How does the suspension affect you if:

You are still in school

The suspension does not impact your loan since you have no payment to make and interest does not accumulate while you are in-study.

You are in your six-month non-repayment period

Payments are never required during the non-repayment period.

  • The non-repayment period is already interest-free for Canada, BC and NL loans;
  • Interest accrues on the provincial portion of the loan for ON, NB and SK; however, between March 30 and September 30, ON, NB and SK loans will be interest-free.

If your non-repayment period is set to end during the suspension period, payments and interest will automatically be suspended until September 30 and you will start repaying your loan in October 2020.

You have already started to repay your loan

If your loan is in good standing, i.e. your regular payments are up-to-date:

  • Your payments will be suspended, interest-free, until September 30.
  • You will resume repaying your loan in October 2020. 
  • Interest that has accrued on your loan between March 1 and 29 will be automatically capitalized, i.e. it will be added to your loan principal.
    • Should you wish to pay the accrued interest instead, please contact us and ask for the March 1 to 29 interest capitalization to be reversed

​If your loan is in arrears, i.e. you have missed one or more payments:

  • Your payments will be suspended, interest-free, until September 30. 
  • You will resume repaying your loan in October 2020.
  • Interest that have accrued on your loan between March 1 and 29 will be automatically capitalized, i.e. it will be added to your loan principal. 
    • Should you wish to pay the accrued interest instead, please contact us and ask for the March 1 to 29 interest capitalization to be reversed.
  • You will be in the same arrears situation on September 30 as you were as of March 30. 
    • For example, if you were two months behind in your payments in March, you will still be considered two months behind in October.
    • You will be responsible for outstanding interest accrued up until February 29.
    • We may contact you to offer assistance measures to help you bring your loan into good standing. You can also contact us to learn more.

If your loan is on the Repayment Assistance Plan (RAP), you will receive an email to let you know how your RAP period will be affected.

 

New Features

March 2020

Managing Your Money

It is always the right time to start thinking about your finances. Visit our new Managing Your Money page for some tips to help you create or stick to a budget. This will help set you up for success when it comes time to repay your student loan(s).

Customize Your Payment Terms Online

Changing your student loan repayment terms has never been easier! If you have a full-time loan that is up-to-date, and you want to change your monthly payment amount or simply see what other repayment terms may fit your situation better, you can now do this through your NSLSC account. No more calling the NSLSC, no more paper forms, simply log in and update your repayment terms with a click of a button.

November 2019

Virtual Repayment Counsellor

Entering Repayment? If you have a full-time loan, you have a Virtual Repayment Counsellor to advise what debt management benefits are available to you.

Make a Payment Online 

Making payments on your student loan is now easier than ever. Log in to make a payment using the banking information on your NSLSC account.

August 2019

Funding Tracker

If you are a full-time student, you can now view the status of your funding request anytime with the new Funding Tracker available when you log in to your NSLSC account.

Automated Payments

Making payments on your student loan can be quick and easy. You can now set up Pre-Authorized Debit when you log in to your NSLSC account to make your student loan payments virtually effortless.

June 2019

New Registration Process

In April 2018, the NSLSC launched a new registration and log in process using the Government of Canada’s authentication process for students who were required to complete a Master Student Financial Assistance Agreement (MSFAA).

This is now available to all NSLSC users and is required to access your online account going forward. The registration process includes setting up a new username and password with GCKey or using your financial institution log in with SecureKey. Start your registration now.

Electronic Master Student Financial Assistance Agreement (MSFAA) for Part-Time Students

Both full-time and part-time students can now complete the process electronically.

Profile Update

You can now easily update your contact details and banking information online. Log in to explore the new and improved NSLSC website.

We hope you will find it easier to navigate and find what you are looking for quickly and efficiently.