What's New

The National Student Loans Service Centre is excited to announce the launch of our newly redesigned website with new features.

The GCKey Sign In Process Has Changed

For more information, read the following questions and answers:

Why have you added security questions to the sign-in process?
The Government of Canada (GC) takes privacy and security very seriously. This additional step helps validate your identity when you login to GC systems.

Where are these questions taken from?
The questions are randomly selected from the five questions you entered when you first registered to our systems.

What happens if I get the answers wrong?
You get three attempts at answering the questions. If you are unsuccessful, your account will be locked and you will be provided with a number to contact for assistance. Most transactions, including applying for RAP, can also be done retroactively. You can contact us in the coming weeks if you can’t get the phone line or access your online account.

COVID-19

School year 2020-21 support for post-secondary students

Changes to Canada Student Grants and Loans have been introduced so students facing financial challenges from COVID-19 can access and afford post-secondary education. These new measures have come into effect on August 1, 2020 and are available to students for one year.

For more details, go to Canada.ca.

New Features

October 2020

Medical and Parental Leave

Effective October 1, 2020, the Government of Canada introduced a new Medical and Parental Leave for students taking temporary leave from their studies for medical or parental reasons, including mental health reasons. It offers interest and payment-free for six-month periods, up to a maximum of 18 consecutive months. For more information and/or to see if you are eligible for the Medical and Parental Leave, visit Canada.ca.

Your Funding Details All in One Place

Your new and improved Dashboard now includes a summary of all your funding details for a quick view when you need it. Log in to your secure NSLSC.ca account to check out the new dashboard!

March 2020

Managing Your Money

It is always the right time to start thinking about your finances. Visit our new Managing Your Money page for some tips to help you create or stick to a budget. This will help set you up for success when it comes time to repay your student loan(s).

Customize Your Payment Terms Online

Changing your student loan repayment terms has never been easier! If you have a full-time loan that is up-to-date, and you want to change your monthly payment amount or simply see what other repayment terms may fit your situation better, you can now do this through your NSLSC account. No more calling the NSLSC, no more paper forms, simply log in and update your repayment terms with a click of a button.

November 2019

Virtual Repayment Counsellor

Entering Repayment? If you have a full-time loan, you have a Virtual Repayment Counsellor to advise what debt management benefits are available to you.

Make a Payment Online 

Making payments on your student loan is now easier than ever. Log in to make a payment using the banking information on your NSLSC account.

August 2019

Funding Tracker

If you are a full-time student, you can now view the status of your funding request anytime with the new Funding Tracker available when you log in to your NSLSC account.

Automated Payments

Making payments on your student loan can be quick and easy. You can now set up Pre-Authorized Debit when you log in to your NSLSC account to make your student loan payments virtually effortless.

June 2019

New Registration Process

In April 2018, the NSLSC launched a new registration and log in process using the Government of Canada’s authentication process for students who were required to complete a Master Student Financial Assistance Agreement (MSFAA).

This is now available to all NSLSC users and is required to access your online account going forward. The registration process includes setting up a new username and password with GCKey or using your financial institution log in with SecureKey. Start your registration now.

Electronic Master Student Financial Assistance Agreement (MSFAA) for Part-Time Students

Both full-time and part-time students can now complete the process electronically.

Profile Update

You can now easily update your contact details and banking information online. Log in to explore the new and improved NSLSC website.

We hope you will find it easier to navigate and find what you are looking for quickly and efficiently.