Alert – Higher Than Normal Call Wait Times
We’re currently experiencing unprecedented call volumes that lead to longer than usual wait times and/or phone line failure. We apologize for the inconvenience.
We have also received a higher than usual volume of RAP applications and are experiencing a delay in processing. We appreciate your patience and will notify you once the application is processed.
Please note that most transactions, including applying for RAP, can also be done retroactively. You can contact us in the coming weeks if you can’t get the phone line or access your online account, and we will ensure you are not negatively impacted by these technical difficulties.
Locked out of your NSLSC account? Check out What’s New to learn how to re-gain access to your secure NSLSC online account.
COVID-19
The student loan repayment suspension put in place by the Government of Canada as part of the COVID–19 measures ended as scheduled, on September 30, 2020. Student loan payments and interest accrual resumed on October 1, 2020. You are still required to make payments at this time. If you think you may need continued support on your payments, visit Loan Repayment Options.
Important Notice
If you paid interest on your student loan in 2020, your Tax Receipt and your annual statement will be available in your secure inbox as of January 13th, 2021.
T4A documents will be available by February 24th, 2021.