Chat with Us

Check out our Instant Answers feature in the bottom right corner of your screen anytime to get real-time answers to your general questions. If you can’t find the answer, we will connect you to a live agent. Our agents are available to chat Monday to Friday, from 8:00am - 8:00pm, your local time.

Stay Connected

Stay in the loop on the latest information, tools and tips to help you successfully manage your student loan(s).

Looking to submit a complaint?

You can submit a complaint to us by phone or by mail using the contact information above. Please include your student loan number and contact information in your letter.

Account Update

Edit and manage your personal information, financial institution information, and communication preferences to keep your account up to date.

Communication

Questions or feedback related to a received communication, such as an email or call from us.

Confirmation of Enrolment

Questions related to the Confirmation of enrolment process  Opens a new window, returning to school, and updating your Period of Study End Date.

Customize my Payments

Adjusting your payments  Opens a new window or repayment term to better fit your budget.

Funding

Inquiries related to your student loan disbursements  Opens a new window.

General Inquiry

General questions, concerns, or feedback. You can also check out our FAQ  Opens a new window page or use the Instant Answers feature at the bottom of the page for answers to commonly asked questions.

Loan Administration

Managing your student loans  Opens a new window, monitoring of repayment schedules, and handling of default account.

Making Payments

Different payment methods  Opens a new window, lump-sum payments, and payment details.

Registration

Registering your NSLSC.ca account, login issues, and locked-out of your account. You can also visit our What's New page  Opens a new window for instructions on how to re-gain access to your account or review our How to Guide  Opens a new window on registering your account.

Repayment Assistance

How to apply for the Repayment Assistance Plan (RAP), status of your RAP application, supporting documents required, and RAP re-adjudication. You can also learn more about the RAP here  Opens a new window.